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SHIPPING If an air flight is needed to get your puppy to you, we have found 2 major air carriers that offer safe, temperature acclimated flights to most airports within the USA. We currently use Delta & Continental Airlines. We are sorry but due to quarantine restrictions we cannot ship to Hawaii. We will not ship to Alaska unless it is an older & larger puppy as the flights are just too long for a tiny puppy. The puppy will fly on the best airline available which takes into consideration the quickest flight to get your puppy to you. We also determine the best airline to use based on the season of the year and flight schedules offered. The airlines used are only those that are customized to transporting live cargo with special facilities to maintain the well-being of your puppy. We have set aside certain scheduled days each month as our shipping days. Some exceptions would include holidays or extreme weather conditions. Once your puppy has left us, the airlines will be in contact with you if any changes occur during your puppy’s flight.
Please understand that each airline as well as federal agencies has their own set of regulations which we must comply with. So, please be advised that we will do our very best to make sure your puppy comes on the flight time and date that we have given you. There are circumstances that are beyond our control such as: weather conditions, airplane mechanical problems or flight delays for scheduling reasons. There are so many factors that go into making the trip a successful flight for your puppy. We ask that you please have patience if Mother Nature or flight schedules are not lining up to get your puppy to you as expected. First and foremost your puppy's well-being will be our major concern! We request that you list 2 (two) major airports on the purchase/deposit contract that are the closest to your location. Your 1st choice will be the airport that we will try to use; however, the 2nd choice of airport will be the alternative if for some reason we cannot get accommodations through the airport you first chose. Extremely hot temperatures or extremely cold temperatures, along with other situations may cause us to utilize whichever flight pattern will be best for the puppy. We ask that you begin to make provisions for either airport you have selected, so that complications do not arise at the time your puppy is ready to GO. Please remember, our first concern will be for your puppy, we hope you will also trust our judgment in selecting the best flight for your puppy. Once you have made a decision to buy a puppy you are required to fill out, sign and fax a purchase/deposit contract to me fax# 334-298-8698 or mail to: Teresa Pearson 4 Ware Road Phenix City, Alabama 36869. I will use the information on this contract to book a flight for your puppy. Full payment for the puppy MUST be received at least 7 days prior to your scheduled ship date. Payments can be made in the form of Cashier’s Check, Money order, Wal Mart money gram, Western Union or through Pay Pal. Please note that we try to avoid any hurt feelings based on "first-come-first-serve" policy. Numerous responses through the internet are received on a daily basis and each puppy will be placed with the first person who makes a deposit or pays in full for that puppy. The travel crate that your puppy is shipped in will have the following attached to it: USDA Health Certificate, shot records, sample bag of food, sample package of NuVet Vitamins, ABKC registration papers, puppy care, feeding and other important information. Inside will be a wee wee pad, blanket and a travel food bowl and a lix-it water bottle. Please make sure you have a veterinarian exam scheduled by your veterinarian within 3 business days of receipt of your puppy to insure you puppy had a safe trip. Please present your veterinarian with the health certificate and shot records so your veterinarian can setup a schedule of immunizations and well puppy checkups that will insure your puppy gets off to the very best start. In the rare case of an unforeseen weather or other natural disaster occurs, then you will be required to pay a boarding fee for someone to care for your pup till the plane is on it`s way again. Fees are inclined to go up when fuel and other costs do... Step 1: Make a deposit payment to hold the pup you want using Pay Pal from our web site or Walmart Money-gram, Western Union, or overnight a cashier check or US Postal money order to us. Then, fax #334-298-8698 or mail your purchase/deposit contract to us. Step 2 : Wait patiently until your puppy is old enough to go! Be puppy proofing your home, reading about your breed,find a good Veterinarian. Get all the necessary care items ready. Prepare a place for your new puppy to stay. Step 3: I will book a flight for you and send you the flight information by email. I will make flight arrangements when pups ready to travel. We base this decision on the best interest of the puppy. Step 4: You will then be required to send the balance due, shipping included before we ship your puppy. The balance due must be paid by the time your puppy is 10 weeks old or within 7 days before the scheduled shipping date. All deposits or payments made are non-refundable and non transferable unless the sale is cancelled by us due to a problem with the puppy, in that case all payments made will be refunded. Any payment made to hold or pay on a puppy purchased from Heavenly Puppies is not refundable in cash. Any payment made over the minimum required deposit may be used for 90 days toward the purchase of another puppy that is available for adoption. By placing a deposit on any puppy advertised you agree to these terms. Step 5: You be at the airport to receive your pup. Step 6: Please let me know you received the pup and how it is. |
